FAQs

All orders shipped with care via DHL express courier and are typically dispatched within 24 hours, depending upon stock availability and payment verification.

 
FREE SHIPPING
All orders over $XXX dollars are eligible for complimentary Australia-wide shipping.
INTERNATIONAL SHIPPING International shipping rates and times are calculated at checkout. Please reach out to us via email if your region is unavailable.

 
TRACKING 
Once your order has been dispatched, you will receive an email update with shipping details and a tracking number. You may follow the link in this email to check the estimated arrival of your order. 

RETURNS 
Please choose wisely, as we do not normally offer refunds if you have simply changed your mind. Where there is a manufacturing fault or an item is defective / not as described, you are entitled to an exchange or a full refund if a replacement is not available.

 
For all other returns, please get in contact with us via email within 7 days of receiving defective goods to be issued a returns authorisation.

 
Please do NOT mail anything back without first getting in contact with our friendly support team and receiving your returns authorisation.

 
Original shipping costs on returned goods are non-refundable. Customers are responsible for the cost of return shipping, and on any additional shipments should a replacement be sought.

 
CONTACT. 
Should you have any questions or issues regarding an order you have placed or received, please do not hesitate to email us.